Resume

Profile

Experienced IT professional with over 15 years across cloud infrastructure, mobile development, and AI tooling. Currently working as a DevOps Support Engineer at National Broadband Ireland. Passionate about building impactful tools—such as a citizen parking violation app with over 440,000 reports and a GPT-based AI agent with semantic search capabilities. You can find my verified certifications on my Credly profile .

Education

Master of Information Technology

2007 to 2008 at Queensland University of Technology, Brisbane, Australia

GPA: 6.5 / 7.0 – Dean's List Honoree
1. Scholarship for Excellent Academic Performance in Semester 1
2. Dean's List with scholarship in Semester 2
3. CEED SCHOLARSHIP at CEED PROGRAM in Semester 3
👉 corptech.com.au (CEED Program was closed due to Covid)

Bachelor of Civil Engineering

2003 to 2006 at National Chiao Tung University, Hsinchu, Taiwan

Experience

IT DevOps Support Engineer at National Broadband Ireland

From Feb 2025 to Present in Dublin, Ireland

Supporting backend services, deployment pipelines, cloud debugging, and assisting junior developers on infrastructure tasks.

Business Programme Manager at VIVERSE

From Apr 2024 to Feb 2025 in Dublin, Ireland

Delivered enterprise metaverse projects across the EMEA region, led multi-team project delivery, and acted as technical lead for stakeholder coordination.

Cloud Support Engineer II at AWS

From Jan 2022 to Mar 2024 in Dublin, Ireland

Specialised in Amazon CloudFront. Awarded Top 1 Customer Satisfaction and Top 2 Case Performance among AWS support teams. Mentored engineers and contributed internal documentation and service training.

Solutions Engineer at Verizon Media

From Apr 2019 to Aug 2021 in Taiwan

Delivered CDN solutions to global clients. Managed incidents, log analysis, and performance tuning.
Recognized with Multi Player Award in 2021 across the Solution Engineering/Technical Account/Sales teams.
Participated in the cross-regional rollout of video CDN services and supported major global media clients.

Awards

U-START Social Enterprise Competition – Silver Medal (2017)
Our project “In your life” introduced a “single violation reporting” platform integrating social welfare systems. 👉 Media Link 1 | Media Link 2

Certifications

AWS Certified Solutions Architect – Associate (2024)
AWS Certified AI Practitioner & Early Adopter (2025)
CloudFront Subject Matter Expert (2023)
PRINCE2 Foundation Certificate (2025)
SnapLogic Integrator Training (2025)
Cloudflare Sales Professional Level I & II
Cloudflare Core Track & One Completion
Android Certified Developer & Engineer
Oracle Certified Professional – Java EE Developer
Sun Certified Java Programmer / Web Component Developer

Skills (Categorized)

CDN / Networking

Incident & change queue management
IP routing / IPv4/6 / OS-level networking
Network design, troubleshooting, security
Custom configurations & log analysis
Network architecture / capacity planning
PoC & cross-regional project implementation

Backend

Node.js, FastAPI, Python
J2EE (EJB, JSP, Spring Framework, etc.)
Application Servers: Resin, Tomcat, Weblogic, WebSphere

Mobile (Android / iOS)

Android Certified Dev/Engineer – Android ATC
Published apps: TaiwanBetter, Vouchgether
Media coverage: Briian / Apple Daily / Cool3c / Jay.com

Others

AWS (EC2, S3, Lambda, RDS, IAM), Google Cloud
Linux / Mac / Nginx / HaProxy
Databases: Oracle, MySQL, MongoDB, PostgreSQL
RESTful APIs, Firebase, Parse, Fabric